Our Process
How Does it Work?
Back Office Admins can perform various tasks for you from a remote location with a team of specialized and experienced virtual assistants. You rest assured that we will assign professional, specialized virtual assistants to complete your task after analyzing the nature and complexity of the work. Our process follows a simple, yet the most effective approach.
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THE PROCESS
We begin by kicking off a meeting with the potential client. In this meeting, we understand their tasks requirements and explain our process. The next phase in our process is ‘Task Identification’. During this phase, we identify tasks through video tutorial SOP development. SOP development is the most important phase in the entire process so we pay special attention during this phase.
Next, we finalize SOPs and ask for approval from our valued clients, executives, and managers. Once SOPs are finalized and approved, we move to the ‘Training and Orientation’ phase. This is the phase where we train virtual assistants who will be working on your project about the entire process to complete your tasks.
That’s all! Our virtual assistants will now be fully ready to handle your tasks with perfection. Our CRM system will push the task request automatically to a dedicated virtual assistant. Your VA will either finish the given task himself or engage other specialized teams to complete it and share it back with the client on time.
We regularly provide training and orientation to our virtual assistants. It empowers our team of virtual assistants with the essential knowledge needed to perform tasks satisfactorily. Customer satisfaction is our priority and we always do our best to exceed our client’s expectations.
Our Availability
The virtual assistant that we will assign to complete your task will work for you on weekdays during business hours. However, our support team is available to answer your queries 24/7. If you have an urgent task, we can still manage it on even weekends on your request. In that case, premium hourly service rates would apply. We are available round-the-clock with different shifts to suit the different working hours of different clients.
Our Team Setup
After hiring a VA, you will receive backup support from us along with a team of specialist skills and resources through your virtual assistant. It means that you would not only hire a dedicated virtual assistant, but also a complete solution to your tasks. The team structure of Back Office Admins ensures seamless transfer and retention of knowledge. Therefore, we will never let you down because of attrition or absenteeism.
Our Team Setup
After hiring a VA, you will receive backup support from us along with a team of specialist skills and resources through your virtual assistant. It means that you would not only hire a dedicated virtual assistant, but also a complete solution to your tasks. The team structure of Back Office Admins ensures seamless transfer and retention of knowledge. Therefore, we will never let you down because of attrition or absenteeism.
Our team set up model ensures:
- Regular updates and personal connection from your virtual assistant.
- Every team member’s skills are accessible.
- Continuity if the dedicated VA is unavailable or ill.
- Your task will be completed according to your working hours.
- Availability of our team 24/7 if you need us to handle urgent tasks even on holidays/weekends.
Get in touch with us over a phone call anytime. We offer 24/7 support to answer your queries.
Contact Us
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